{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2021-12-20T18:25:54","modified_gmt":"2021-12-20T10:25:54","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/mainland.lovealoaf.com\/?page_id=1002","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

FAQs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Here you\u2019ll find answers to some of the most common questions we\u2019ve been asked. <\/p>

But if you don\u2019t find what you\u2019re looking for, then by all means feel free to click on a small Facebook chat icon in bottom right. Like we said, we\u2019re here to help.<\/p><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

ABOUT ONLINE ORDERING<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to register an account before purchase?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You do not need to register an account to complete the purchase. However, we will launch a loyalty program for registered customers. You may click on “My Account” and proceed to registration by filling up your information or using social media login.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProduct Availability & Pre-Order<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our web store is operating 24\/7 by identifies the nearest outlet to your delivery address, all items status reflects the stock condition in the store nearest to you. If the product shown Sold Out means we do not have any ready stock. However, you may pre-order the product and have it delivered after 2 days.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment method do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Currently, we are accepting payment via Credit Card, Debit Card and FPX Online Banking.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich area do you cover for delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide daily delivery to all areas in Penang Island (Except Balik Pulau and Teluk Bahang).<\/p>

For Penang Mainland, we deliver every Wednesday, Friday, and Sunday for Bukit Mertajam and we deliver every Tuesday, Thursday, and Saturday for Butterworth.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you charge for delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes and No. The delivery rate is fixed at RM 5 across all locations within Penang Island. And FREE delivery for all orders beyond RM30.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long it takes to deliver the order after I've placed it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For Penang Island, you may choose for same-day delivery and the time slot, the nearest delivery slot is 2 hours later after your placement, you may also choose another date for delivery. During this MCO period, due to high demand volume, 30 -45 minutes of delay may happen and we are truly sorry about that.<\/p>

For Penang Bukit Mertajam, we deliver every Wednesday, Friday and Sunday.<\/p>

For Penang Butterworth, we deliver every Tuesday, Thursday and Saturday.<\/p>

*Order cut-off time is one day before delivery for Penang Mainland*<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho will deliver my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We’ve engaged our own delivery team to deliver our order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we deliver to doorstep?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As a safeguard during this period, many condos and housing management are enforcing contactless delivery and social distancing for delivery persons. Our delivery persons will adhere to these rules, and therefore, are not able to deliver to your doorstep. If you are residing in a condo, please make arrangements to pick up deliveries at the lobby, guardhouse, or from the delivery vehicle as some deliveries are done by car. Thank you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Goods sold are not returnable or exchangeable except in the situation of out of stock.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I make the changes on the order \/ the pick-up \/ delivery time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No changes are allowed after order is placed. However, you may call to the nearest store to you to check if they can do manual change.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change delivery address after the order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Any changes to delivery address must be request to be done 1 day before delivery date via our Facebook Messenger.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I request delivery to few addresses for 1 order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

One order will be delivered to one location only. Shall you have other delivery address, kindly place with another order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I receive a defect \/ missing \/ wrong item(s) with my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we will provide candle and birthday cake if you purchase cake item with us. If you have other request, please type your request in the \u201cCustomer Remarks\u201d during checkout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShould I refrigerate my product upon collection \/ delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our products contain no added preservatives. Please store in chiller for longer consumption.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho should I contact to feedback an issue with the product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For all issues: Please email us at info@lovealoaf.com or message to us on Facebook Page. We take our product safety and quality very seriously and will return your inquiry within 1-3 working days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any discount if I purchase in bulk?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Who should I contact to feedback an issue with the product?<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

ONLINE myRewards MEMBERSHIP<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is LOVE A LOAF myRewards program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

LOVE A LOAF\u00a0myRewards<\/span>\u00a0program is our membership program for online purchase. We no longer credit points for online purchase starting 20 December 2021 as we are migrating to a new ordering system. Customer who have points in account may redeem for usage until 19 February 2021.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs Here you\u2019ll find answers to some of the most common questions we\u2019ve been asked. But if you don\u2019t find what you\u2019re looking for, then by all means feel free to click on a small Facebook chat icon in bottom right. Like we said, we\u2019re here to help. ABOUT ONLINE ORDERING Do I need to register […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - LOVE A LOAF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mainland.lovealoaf.com\/?page_id=1002\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - LOVE A LOAF\" \/>\n<meta property=\"og:description\" content=\"FAQs Here you\u2019ll find answers to some of the most common questions we\u2019ve been asked. But if you don\u2019t find what you\u2019re looking for, then by all means feel free to click on a small Facebook chat icon in bottom right. Like we said, we\u2019re here to help. ABOUT ONLINE ORDERING Do I need to register […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mainland.lovealoaf.com\/?page_id=1002\" \/>\n<meta property=\"og:site_name\" content=\"LOVE A LOAF\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-20T10:25:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mainland.lovealoaf.com\/wp-content\/uploads\/2020\/06\/reward-600x571.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"4 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mainland.lovealoaf.com\/#website\",\"url\":\"https:\/\/mainland.lovealoaf.com\/\",\"name\":\"LOVE A LOAF\",\"description\":\"Online Bakery Shop\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/mainland.lovealoaf.com\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/mainland.lovealoaf.com\/wp-content\/uploads\/2020\/06\/reward.jpg\",\"contentUrl\":\"https:\/\/mainland.lovealoaf.com\/wp-content\/uploads\/2020\/06\/reward.jpg\",\"width\":716,\"height\":681},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002#webpage\",\"url\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002\",\"name\":\"FAQs - LOVE A LOAF\",\"isPartOf\":{\"@id\":\"https:\/\/mainland.lovealoaf.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002#primaryimage\"},\"datePublished\":\"2018-07-09T11:19:52+00:00\",\"dateModified\":\"2021-12-20T10:25:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mainland.lovealoaf.com\/?page_id=1002\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mainland.lovealoaf.com\/\",\"url\":\"https:\/\/mainland.lovealoaf.com\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/mainland.lovealoaf.com\/?page_id=1002#webpage\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1002"}],"version-history":[{"count":9,"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":10321,"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=\/wp\/v2\/pages\/1002\/revisions\/10321"}],"wp:attachment":[{"href":"https:\/\/mainland.lovealoaf.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}